Patient Care Coordinator (68603)

About the Role

The Patient Care Coordinator (PCC) functions as an integral part of a high-quality, efficiency-driven medical team, performing duties similar to those of an Emergency Room Tech in a hospital Emergency Department. The PCC helps create a positive patient experience and supports patient complaints such as chest pain, abdominal pain, injuries, and fractured bones.

Responsibilities

• Deliver patient care to a variety of patients (fast track, med/surg, and critical care).
• Perform quality splinting, dressing applications, and wound care.
• Perform EKGs and cardiac monitoring with recognition of basic arrhythmias.
• Assist in procedure set-up (e.g., incision and drainage, suturing, vaginal exams, lumbar punctures, chest tubes).
• Perform accurate triage and discharge of patients of all ages.
• Turn over rooms per protocol (based on patient diagnosis).
• Communicate positively with all team members and patients.
• Manage the patient tracking system.
• Delegate professionally and reasonably to team members (front staff and radiology).
• Work independently in a fast-paced environment.
• Accurately input patient discharge instructions and prescriptions into computer software.
• Successfully participate in Proficiency Testing as directed.
• Complete drug screening collection class.
• Complete routine checklists (daily, monthly, etc.) as assigned.
• Utilize organizational software to reference patient records and protocols.
• Follow information security policies and actively report on system performance.

Requirements

• High School Diploma or equivalent.
• One (1) year of experience.
• BLS certification.
• Ability to work weekdays from 9 AM–7 PM and weekends from 9 AM–4 PM.
• Successfully pass a background and drug test.

Skills

• Ability to build relationships with patients and employees.
• Prioritize tasks and manage changing priorities.
• Attention to detail, computer skills, and ability to follow written procedures.
• Basic math calculations and independent decision-making.
• Professional interaction with others using tact.
• Problem-solving, reading comprehension, and verbal communication.
• Writing composition.

Preferred Qualifications

• One (1) year of previous related experience (Paramedic, EMT, ER Technician).
• Paramedic or EMT experience.
• Advanced English (required); Spanish and Creole (preferred).

Travel

Up to 30% travel to support clinic operations across the market, including coverage at other clinic locations, trainings, meetings, and other operational needs.

Physical Demands

• Bending at the waist: Frequent (34–66%).
• Color determination: Constant (67–100%).
• Firm grasping, lift/carry up to 50 lbs: Frequent (34–66%).
• Near acuity, listening: Constant (67–100%).
• Push/pull up to 50 lbs: Frequent (34–66%).
• Reach above the shoulders, sitting: Occasional (1–33%).
• Reach straight out or below the shoulders, repetitive hand/wrist work: Constant (67–100%).
• Speaking, squatting/sitting, standing (moving about/stationary): Frequent (34–66%).
• Twisting/turning at the waist, use of mouse and keyboard: Constant (67–100%).
• Work in excess of 40 hours: Occasional (1–33%).

Environmental Conditions

• Exposure to automated machinery: Constant (67–100%).
• Exposure to chemicals: Frequent (34–66%).
• Interaction with customers, teamwork, works in laboratory setting: Constant (67–100%).
• Independent work: Frequent (34–66%).
• Travel to multiple locations for work (e.g., meetings, events, conferences): Occasional (1–33%).