Patient Care Coordinator

Job Summary

This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Green Prosthetics Erie outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and/or on the phone to perform intake and follow-up activities. Work includes:

• Ensuring the patient is checked in/out for care;
• Collecting and entering demographic and financial data in the patient’s medical record;
• Gathering/validating insurance information using routine methods;
• Scheduling patient appointments;
• Collecting co-pays, co-insurance, and prior balances;
• Obtaining and processing of referrals, authorizations, and pre-certifications for patients;
• Working with patients to ensure the patient’s needs are fulfilled and determining insurance benefit coverage for prescribed items.

Essential Duties

• Registers and/or checks patients in/out.
• Handles and reconciles payments.
• Continually monitor and reconcile issues prior to patient visit.
• Processes referral orders and/or pre-authorizations.
• Captures and answers the phone, and politely talks with patients.
• Responds to patient questions regarding routine billing and insurance matters.
• Captures and coordinates patient instructional/education activities.

Qualifications

• Education/Work Experience: One year of customer service work experience is required, and two years is preferred. Healthcare or Call Center experience preferred.