Patient Care Coordinator (Bilingual)(902133)

About the Role

PANTHERx is the nation’s largest rare disease pharmacy, dedicated to providing uncompromising quality and superior health outcomes for patients living with rare and devastating diseases. We are seeking inspired, compassionate problem solvers who thrive in a challenging environment and are committed to patient care. As a Patient Care Coordinator, you will interact with patients over the phone to coordinate prescription refills, update billing information, and address concerns while adhering to healthcare regulations.

Responsibilities

• Communicates with patients via phone to establish rapport, ensure clinical compliance, and coordinate the next shipment of medication.
• Collaborates with the order management and fulfillment team to address patient concerns and ensure compliance.
• Accepts direction from pharmacists and leadership regarding specialty call compliance programs.
• Completes all responsibilities fluently in both English and Spanish.
• Handles additional projects and activities as assigned.

Requirements

• High school diploma or GED.
• 1-3 years of customer service experience in a call center environment.
• Excellent communication, organizational, and interpersonal skills.
• Bilingual – fluent in English, Cantonese, and Mandarin, especially in medical terms.

Preferred Qualifications

• Bachelor’s degree.
• 1-3 years of experience in a specialty pharmacy call center environment.
• Healthcare interpreter certification (e.g., Certification Commission for Healthcare Interpreters or National Board of Certification for Medical Interpreters) or willingness to become certified.

Work Environment

This role offers flexibility for eligible employees to work hybrid or remotely, with occasional on-site requirements. The position routinely uses standard office equipment such as computers and phones. Employees may be required to work varied and rotating full-time schedules between 8:00 a.m. and 8:00 p.m., Monday through Friday, as needed.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, and see. The employee frequently sits, stands, walks, uses hands and fingers, handles or feels objects, and reaches with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits

• Hybrid, remote, and flexible on-site work schedules (based on position).
• Comprehensive benefits package, including medical, dental, vision, health savings, and flexible spending accounts.
• 401K with employer matching.
• Employer-paid life insurance and short/long-term disability coverage.
• Employee Assistance Program (EAP).
• Generous paid time off for full-time employees, with limited PTO for part-time employees.
• Paid holidays.

Location: Pittsburgh, PA (remote with occasional on-site work). Classification: Non-Exempt. Job Type: Full-Time. Reports to: RxARECARE Supervisor.