Patient Care Coordinator (Austin/ Dallas)

About the role

Join Silverado Hospice Austin and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Patient Care Coordinator for our Austin and Dallas offices – a dedicated and organized professional who ensures seamless coordination of patient care, supports clinical teams, and serves as a vital link between patients, families, and hospice leadership. This role is essential to maintaining quality care and compliance while fostering compassionate communication. Must live in one of the two listed territories: Austin or Dallas; this is not a remote position. Be a Difference-Maker with a Hospice Care Leader – you lead with empathy, organization, and attention to detail. You thrive in a mission‑driven environment and are passionate about supporting patients and families while ensuring clinical operations run smoothly.

Responsibilities

• Maintain clinical responsibility for your team and act as liaison between the Director of Patient Care Services (DPCS), clinical associates, patients, families, and the community
• Manage clinical associates’ schedules, including holidays, vacations, weekends, and daily assignments
• Investigate issues, notify DPCS for corrective action, and review hospice documentation for accuracy
• Participate in implementing clinical policies and procedures aligned with Silverado’s mission and goals
• Ensure compliance with local, state, and federal regulations and hospice standards
• Assist in planning and implementing hospice Interdisciplinary Group (IDG) conferences
• This position will also assume Patient Care Coordinator (PCC) duties for the Austin and Dallas offices

Qualifications

• Previous healthcare experience in an administrative setting required; hospice experience preferred
• Strong background in home health, healthcare, or hospice preferred
• Minimum of 1 year experience in a clinical healthcare setting (hospital, clinic, or home health agency)
• Reliable transportation to meet attendance and punctuality standards (driver’s license not required unless specified)

Benefits

• 401(k) matching
• Health, Dental and Vision Insurance
• Flexible Spending Account (FSA)
• Paid time off
• Tuition reimbursement and professional development assistance
• Referral program
• Other amazing benefits such as Pet Insurance, Auto and Home Insurance and Discount Programs*

Pay

Anticipated pay range: $25 USD - $30 USD