Patient Care Coordinator
Purpose of the position
The Patient Care Coordinator serves as a key member of the Wellness Equity Alliance (WEA) care team, responsible for conducting telephonic outreach to prospective CalAIM members and connecting eligible individuals to WEA's Enhanced Care Management (ECM) and Community Supports programs.
Key Highlights
Compensation: The compensation range for this role is $25 - $28 per hour, with final compensation determined based on experience, qualifications, and role scope.
Work Location & Expectations: California based preferred, PST timezone work is required.
Professional Development: Opportunity to collaborate with cross-functional leaders across Behavioral Health, Medical, Street Medicine, Public Health, Rural Health, and Tribal Health initiatives.
Key Responsibilities
Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists.
Explain WEA services, Enhanced Care Management (ECM), and Community Supports programs to eligible individuals.
Build rapport and engage individuals who may be hesitant or difficult to reach.
Screen potential participants for program eligibility and interest.
Schedule enrollment appointments and coordinate warm handoffs to Care Managers and other clinical team members.
Document all outreach activities, patient interactions, and enrollment outcomes accurately in designated systems.
Maintain productivity standards related to outreach volume, contact rates, and enrollment goals.
Follow established workflows, scripts, and compliance requirements regarding patient communication.
Collaborate with supervisors and program staff to improve outreach effectiveness and patient engagement.
Maintain confidentiality and comply with HIPAA and all applicable privacy regulations.
Participate in team meetings, training sessions, and quality improvement initiatives.
Meet daily outreach targets, including outbound call volume, successful contacts, and enrollment conversion goals.
Maintain accurate tracking of outreach outcomes and disposition codes.
Complete follow-up activities within established turnaround times.
Essential Skills And Qualifications
Compliance & Documentation Standards: Accurately document all patient interactions in real time using approved systems and workflows. Adhere to all documentation, privacy, and regulatory requirements including HIPAA, CalAIM, and health plan contractual standards. Participate in routine quality assurance reviews and coaching sessions.
Knowledge, Skills, And Abilities: Strong interpersonal and relationship-building skills. Ability to engage individuals from diverse backgrounds with cultural sensitivity. Demonstrated ability to meet performance goals and productivity metrics. Strong problem-solving and critical-thinking abilities. Ability to maintain professionalism when interacting with vulnerable populations. Commitment to WEA's mission of advancing health equity and improving access to care.
Working Conditions
Full-time remote position. Requires extended periods of telephone communication and computer use. Must maintain a private, HIPAA-compliant workspace with reliable internet access. Occasional attendance at virtual meetings and trainings required.
Physical Requirements
Prolonged periods of sitting and working at a computer. Ability to communicate clearly via telephone and video conferencing platforms. Ability to perform repetitive hand and wrist movements associated with computer use.