Patient Care Coordinator

General Summary

Our Patient Care Coordinators are part of a home-based care team that provides compassionate care to the frail population who suffer from chronic and acute illnesses or injuries. Our PCA’s are responsible for answering incoming and outgoing calls, coordinating care with the rest of the medical team, scheduling patient appointments, specialist appointments and coordinating diagnostic tests, being a community resource, working to engage patients that currently are not engaged, and contributing complete and accurate data in patient's records. The successful candidate will employ critical thinking and decision making, be comfortable with technology, have flexibility, and love working with patients and a collaborative interdisciplinary team. We offer a positive, upbeat work environment where all medical personnel work together for the good of the patient.

SKILLS & COMPETENCIES

• Practices the WellBe mission: To help our patients lead healthier, meaningful lives by delivering the most Complete Care.
• Updates and maintains all digital client records and assist in transitioning hard copy records to digital format.
• Acts as a community resource for the patient.
• Manages patient medical records as appropriate.
• Answers phone calls and emails from patients, makes outcoming calls, prioritizes patient concerns as appropriate.
• Answers patient non-clinical questions and explains the process.
• Schedules/coordinates WellBe provider visits with patients, tests, specialist appointments, and social resources.
• Safeguards all appropriate patient information in the EMR.
• Provides positive customer service and treats all patients and staff with respect.
• Prioritizes urgent patient needs, schedules needs for Complete Care Assessment, and efforts to engage the unengaged.
• Collaborates with the interdisciplinary team and participates in regularly scheduled team meetings.
• Supports APC in ongoing panel management and quality of care efforts (e.g., HEDIS).
• Completes next day visit chart prep.
• Utilizes reporting to help providers track, meet and exceed team goals.
• Performs other tasks needed to accomplish team’s objectives/goals.

Job Requirements

• Educational/Experience Requirements: High school graduate or GED.
• Licenses, Certifications, Registrations: MA Certification - Preferred, Required.
• Required Skills And Abilities: 2+ years of experience working for a healthcare practice or hospital; EMR documentation experience preferred; high level of professionalism; strong critical thinking skills; strong customer centric focus/service skills; strong computer skills, including Word, Excel, and PowerPoint; strong verbal, written, presentation, and interpersonal communication skills; supervisory responsibility: N/A; travel requirements: No travel is required.

Pay Range

$40,000-$50,000

Work Conditions

• Ability to lift up to 20lbs.
• Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs.
• Ability to stand for extended periods.
• Ability to drive to patient locations (ie. home, hospital, SNF, etc).
• Fine motor skills/Visual acuity.

Background Check Statement

Continued employment is contingent upon satisfactory results of these checks, in accordance with applicable laws and regulations.

Equal Employment Opportunity (EEO) Statement

WellBe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

At-Will Employment Statement

Employment with WellBe is at-will unless otherwise specified by contract. This job description does not constitute an employment contract.