Patient Care Coordinator

About the role

Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world.

Responsibilities

• Address patient questions and requests via phone, in person, and through the portal, including but not limited to record requests, referrals, prescription refills, etc.
• Understand patient needs and triage appointments so that patients are scheduled with the correct specialists
• Prepare patient electronic files prior to visit, e.g., insurance verification, prior authorization, etc.
• Prepare and send written and electronic patient communications
• Cook up a storm for cross-team coordination to help address patient requests and concerns
• Optimize medical providers’ schedules to make sure their time is efficiently devoted to patient care
• Ensure patients at risk of skin cancer schedule appropriate follow up appointments
• Greet patients and handle patient check in/out for appointments
• Provide patients with exceptional service, as measured by patient satisfaction surveys and reviews
• Aid in open houses and events

Qualifications

• Associate’s degree, or equivalent work experience
• Proven track record of working well on teams and delivering excellence
• Excellent verbal and written skills required. Customer service experience a plus
• Alignment with the values and mission of Vanguard Skin Specialists

Skills

• Superhuman organization and attention to detail
• Ability to operate in a demanding work environment with a fast-paced and high-pressure setting
• Ability to identify color on the computer and software used

Benefits

• Compensation is $20-23 per hour with eligibility for overtime
• The practice covers a portion of the premium for medical benefits and offers vision, dental, and 401K
• Paid time off, continuing education stipend, bereavement pay, paid maternity & bonding leave, and employee discounts on products and aesthetic services

Schedule

This is a full-time position with business hours Monday to Friday. This position is based in Colorado Springs and includes working from multiple locations such as Briargate, Northgate, Broadmoor, and Central.

About Us

We are growing quickly
Our management team has been promoted from within
Our team has extremely high expectations of each other
Our clinic is busy and hard working
We love what we do