Patient Care Coordinator

About the role

Our office, Northeast Endodontics, is seeking a Patient Care Coordinator to join our busy specialty practice. We are looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors.

Responsibilities

• Make a positive and lasting first impression
• Bridge the gap between customer obsession and clerical management
• Deal with complaints and give accurate information
• Welcoming patients to the dental office
• Maintaining accurate patient records
• Answering all incoming calls and redirecting them or keeping messages
• Check, sort and forward emails
• Keep updated records and files
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Facilitate/coordinate other office responsibilities as needed

Requirements

• 1+ years of proven experience as front desk representative, agent or relevant position
• Familiarity with office machines (e.g. fax, printer etc.)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• A high school diploma
• Desire to help patients
• Ability to sit and stand for extended periods of time
• Ability to operate standard office equipment
• Ability to assist patients safely in and out of chairs or treatment areas
• Ability to maintain clinical positioning for extended periods
• Ability to work around medical equipment and instruments
• Ability to adhere to OSHA and infection control standards
• Ability to perform repetitive hand and wrist movements
• Ability to respond quickly in emergency situations

Why You Should Join Our Team

A career with us is a chance to work with everyone involved in the future of specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between.

Benefits

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan with match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

Pay

Position Base Pay Range: $19 USD - $24 USD