Patient Care Coordinator

About the role

The office, Mass Oral Surgery, in Norwood, MA is seeking a Patient Care Coordinator to join their busy specialty practice. This position will also support their Mansfield location. Candidates must be flexible and willing to provide coverage at each location as needed.

Responsibilities

• Making a positive and lasting first impression
• Bridging the gap between customer obsession and clerical management
• Dealing with complaints and giving accurate information
• Maintaining accurate patient records
• Answering all incoming calls and redirecting them or keeping messages
• Checking, sorting, and forwarding emails
• Keeping updates records and files
• Keeping the front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
• Helping to facilitate/coordinate other office responsibilities as needed

Requirements

• Familiarity with office machines (e.g. fax, printer, etc.)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• A high school diploma
• Desires to help patients

Qualifications

• Dental or medical experience

Skills

• Resourceful
• Team player
• Adaptable
• Enthusiastic
• Passionate
• Collaborative problem-solver
• Proactive striving for excellence

Benefits & Perks

• BCBS Medical & Dental insurance options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan with match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off