Patient Care Coordinator

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Fayetteville, AR.

About the role

A Patient Care Coordinator is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations. This position supports clinic growth through excellence in practice management and patient intake processes, working collaboratively with the Clinic Director.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Manage schedule efficiently and monitor clinic inventory.
• Manage document routing, non-clinical documentation, deposits, and caseload reporting.
• Monitor and influence patient arrival rates to enhance customer experience.
• Attend required training with Territory Field Trainers for Raintree and business process updates.
• Complete quarterly compliance training.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills; ability to relate well to leadership and team members.
• Ability to multitask, meet deadlines, and work with little or no supervision.
• Efficient time management and presentation skills.
• Organizational detail and ability to work as part of a team.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature variations.
• Full-time position operating Monday through Friday, with a minimum of 40 hours per week. May require occasional evenings, weekends, or additional hours for special events.
• Primarily sedentary work with constant sitting and ability to alternate with standing as needed.
• Constant communication with associates; must be able to hear and speak clearly.
• Frequent operation of computers and office equipment (printers, phones, keyboards, etc.).
• Constant use of repetitive motions for typing and viewing computer screens.
• Occasional walking, standing, pushing, pulling, or lifting up to 20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs, or reaches above shoulder height.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.