Patient Care Coordinator

General Summary

The Patient Care Coordinator position is responsible for patient care to include greeting of customers, scheduling initial evaluations as well as follow up appointments, answering and/or transferring phone calls, maintaining order of the front office, efficiently and accurately utilizing the software that the Patient Care Coordinator is responsible for, and to ensure that all statistical data is tracked and kept up to date.

An enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.

Key Responsibilities

• Welcome patients and visitors in a friendly and professional manner, providing assistance and direction as needed, and ensuring a positive first impression.
• Check in patients for appointments, verify insurance coverage and collect copayments as needed.
• Scheduling of follow-up appointments for patients.
• Distribute and collect medical forms, consent forms, and patient information packets, ensuring completion and accuracy, and assisting patients with filling out forms as needed.
• Document in medical records, when necessary, to explain cancellations of or changes in the physical therapy schedules.
• Answering incoming phone calls, transferring phone calls, taking messages and providing information to callers.
• Update referring clinics and Workers Compensation carriers with updated progress reports.
• Manage prescription log in Dashboard.
• Maintain accurate and up-to-date patient records, including demographic information, medical history, insurance details, and appointment schedules, ensuring confidentiality and compliance with HIPAA regulations.
• All other duties as assigned (i.e. assisting in training dept. staff, ordering supplies, etc.).

Essential Skills And Abilities

• Bilingual English/Spanish preferred but not necessary.
• Familiarity with electronic health record (EHR) systems.
• Knowledge of medical terminology and health insurance plans.
• Ability to work under pressure in a fast-paced environment.
• Experience with appointment scheduling software.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy in data entry and record-keeping.
• Able to handle sensitive and confidential information with discretion.
• Able to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.
• Able to maintain appropriate attitude and conduct necessary to the welfare of patients.
• Able to create and maintain records and write brief reports.

Education And Experience

• A high school diploma or equivalency required.
• Two years of experience as a Medical Receptionist or in a similar role within the healthcare industry.
• Basic computer skills in Google Workspaces and Microsoft Office products.

Working Environment

This position operates in a professional, climate-controlled office environment with a moderate noise level. The role requires extensive sitting at a desk and using a computer, phone, and other office equipment for the majority of the day. Occasional lifting of office supplies (up to 15 lbs.) may be required. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment.