Patient Care Coordinator

Peak Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Lindale, TX.

About the role

A Patient Care Coordinator is an entry-level office role responsible for maintaining pleasant and consistent daily clinic operations. This position supports clinic growth through excellence in practice management and patient intake processes, working in collaboration with the Clinic Director.

Responsibilities

• Greet everyone who enters the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an orderly and organized front office workspace.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence patient arrival rate to enhance customer experience.
• Manage schedule efficiently and handle document routing.
• Manage personal overtime, non-clinical documentation, and deposits.
• Monitor caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.

Requirements

• High School Diploma or equivalent.
• Strong communication skills; ability to relate well to leadership and team members.
• Ability to multitask, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature changes.
• Full-time position operating Monday through Friday during normal business hours (minimum 40 hours per week). May require attending special events on evenings or weekends or working additional hours as needed.
• Primarily sedentary work with constant sitting and ability to alternate with standing.
• Constant communication with associates; must be able to hear and speak clearly.
• Frequent operation of computers and office equipment (printers, phone, keyboard, mouse, copy machines).
• Constant repetitive motions for typing and viewing computer screens (near acuity).
• Occasional walking, standing, pushing, pulling, lifting (0-20 lbs. from floor to waist), carrying (0-20 lbs.).
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, or lifts under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.