Patient Care Coordinator

About the Role

ProCare, part of Ottobock.care, combines the strength of a global innovator with the relationships and responsiveness of a local clinic to deliver exceptional orthotic and prosthetic care. We are seeking a Patient Care Coordinator in Stockbridge, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly, playing a key role in delivering a positive care experience.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Greet and direct visitors.
• Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, and required medical documentation through direct live/phone communication, fax, and email.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals via direct live/phone communication, fax, and email.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Provide coverage in other local offices if necessary.
• Perform other duties and special projects as assigned.

Requirements

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.
• Insurance verification experience.
• Customer service experience.

Benefits

• Medical, vision, and dental coverage.
• Health savings accounts with employer contribution.
• Flexible spending account options.
• Company-paid life insurance policy.
• Generous PTO.
• Company holidays and floating holidays.
• 100% company-paid short- and long-term disability.
• DailyPay by ADP.
• 401k match up to 3.5%.