Patient Care Coordinator

About the role

ProCare has served patients in Georgia for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. We have an exciting opportunity for a Patient Care Coordinator in Atlanta, GA to ensure that scheduling, documentation, and day-to-day operations run smoothly. Our Patient Care Coordinators play a key role in delivering a positive care experience.

Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals
• Greeting and directing visitors
• Assist with scheduling or modifying patient appointments
• Ensure customers receive the best service possible and concerns are satisfactorily resolved
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate
• Assist in securing insurance authorizations for patient cases as needed
• Create patient account profile in the Medical Record system
• Perform light shipping and receiving of medical device products and components
• Maintain a clean office work environment
• Accept cash payments from patients as appropriate
• Comply with Corporate Compliance and HIPAA responsibilities
• Provide coverage in other local offices if necessary
• Perform other duties and special projects as assigned

Qualifications

• High school diploma or equivalent
• Proficient in MS Office and databases
• Strong communication and interpersonal skills
• Excellent organizational, analytical, and time management skills
• Office administrative management experience, preferably in a medical/dental/therapy office
• Knowledge of Medicare, Medicaid preferred
• Insurance verification experience
• Customer service experience

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous PTO
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• DailyPay by ADP
• 401k match up to 3.5%