Patient Care Coordinator

Position Summary

Assists physicians and staff in coordinating patient care. Functions as primary liaison between patients, staff, and physicians.

Responsibilities/Accountabilities

• Clinic:
  • Facilitates patient flow, checks patients out, schedules follow-up appointments, and ensures no patient is neglected or delayed unreasonably.
  • Provides patient education related to treatment plan.
  • Performs various clerical duties including copying, faxing, scanning, and filing patient documentation as needed.
  • Communicates changes to clinic schedule as needed.
  • Responds to patient concerns or questions in a helpful and objective manner, involving physician, mid-level, or supervisor as appropriate.
  • Coordinates with front desk/registration and clinical team in assisting with patient visits, flow, etc.
  • Helps facilitate rescheduling of appointments when necessary if physician is running behind.
• Administrative:
  • Books surgery and completes associated paperwork, prepares consents, obtains insurance pre-certification, schedules, cancels, and reschedules appointments and testing for patients.
  • Schedules and orders special surgical instruments/devices or durable medical equipment (DME) for surgery and post-op care.
  • Sends completed pre-admission testing to appropriate surgery locations prior to patient surgery.
  • Prepares x-rays and other patient information for doctors to take to surgery.
  • Completes chart preparations to meet physician preferences/specifications, including printing documentation from hospital, printing images, and scanning documentation into EMR.
  • Responds to various communications from providers, patients, peers, and surgery center/hospital staff.
  • Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
  • Works with Patient Accounts department to facilitate accurate and timely billing, ensuring charges are entered, e-bills are complete, and assists with resolution of missing information or answering questions as needed.
  • May provide coverage for vacation/sick calls for other team members.
  • Places prescription refill orders at direction of physician/mid-level.
  • Updates and maintains patient documentation in the EMR system.
• Teamwork:
  • Works cooperatively with coworkers, providers, and management.
  • Shares knowledge and insights with co-workers in a constructive manner.
  • Volunteers to cover time off or unexpected absences, maintaining workflow in department without direct supervision.
  • Addresses conflicts with person directly before involving manager or uninvolved peers.
  • Is considerate of others with regard to taking breaks or meal periods, use of computer and telephone, and noise in department.

Policies and Procedures

Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents. Provides assistance and support to leadership in implementing policies and procedures as necessary. Actively participates in training and adheres to all policies and procedures as enumerated in compliance and risk management programs.