Patient Care Coordinator

About the role

This position reports directly to the Director of Sites and will interact on a regular basis with other staff, clients, vendors, and external customers. This role is responsible for delivering exceptional administrative duties for the organization with minimal supervision and ensuring assigned areas run effectively.

Responsibilities

• Support the organization's Mission, Vision and Values
• Welcome clients, ascertain the purpose of their visit, check them in and direct them; accordingly, maintain professional boundaries and discretion with clients and staff
• Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
• Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
• Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
• Maintain accurate client records in client's medical record, ensuring all appropriate forms are completed and documented appropriately
• Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical records
• Verify insurance coverage and ensure proper data is collected to ensure payment processing
• Ensure all activities comply with legal, professional, and ethical standards
• Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
• Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
• Assist with administrative projects and support various departments as needed
• Clock in and out as scheduled
• Coordinate with site directors and leaders to ensure communication of facilities issues and needs
• Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols

Requirements

• High School Diploma/GED
• 2+ years of experience working in a front service desk or administrative assistant role
• 1+ years of experience using a computer and standard business and other work-related software with minimal instruction
• 1+ years of experience reading and understanding common terminology of the mental health field
• 1+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
• Basic level of proficiency with Microsoft products (Word, Excel, PowerPoint etc.)
• Ability to work our normal business hours of 8:00am - 6:00pm CST
• Access to reliable transportation
• Must be 18 years of age OR older

Qualifications

• High School Diploma/GED
• 2+ years of experience working in a front service desk or administrative assistant role
• 1+ years of experience using a computer and standard business and other work-related software with minimal instruction
• 1+ years of experience reading and understanding common terminology of the mental health field
• 1+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
• Basic level of proficiency with Microsoft products (Word, Excel, PowerPoint etc.)
• Ability to work our normal business hours of 8:00am - 6:00pm CST
• Access to reliable transportation
• Must be 18 years of age OR older

Skills

• Clear and concise written, verbal and interpersonal communication skills that produce desired results
• Active listening, decision-making and customer service capabilities
• Ability to learn and apply newly acquired skills, knowledge, and feedback while recognizing the need to adapt based on presented work situations. Ability to consolidate feedback to enhance individual job performance and make recommendations to the organization
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Capable of demonstrating an understanding of and being sensitive to serving a culturally diverse population
• Excellent time management, organizational and administrative skills with the ability to manage multiple projects simultaneously

Benefits

We offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Physical and Work Environment

Performing the duties of this position the person is regularly required to walk, bend, crouch and successfully demonstrate the ability to write and use a computer for long periods of time. Successful performance requires vision abilities to read charts, files, reports, and other work-related forms in both paper and electronic format. Employees in this position may need to regularly lift at least 10 lbs. and up to 25 pounds occasionally and may need to exert themselves while performing the above-mentioned duties. Reasonable accommodation will be made as needed to ensure staff is safe. Assistance will be provided if employee is unable to complete a task.