Patient Care Coordinator

Primary Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Obtain patient signatures for required documents
• Create and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Adhere to determined targets for patient outreach
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in high volume environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

Qualifications

• High School Diploma/GED
• 1+ years of receptionist experience in a healthcare setting
• 1+ years of EMR experience
• Access to reliable transportation

Preferred Qualifications:

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
• Knowledge of EPIC software
• Ability to learn new software (EPIC) and flexibility to attend new hire training
• Proficiency in Microsoft Office (Word, Excel and Outlook)

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Ability to prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay

The hourly pay for this role will range from $18 to $32 per hour based on full-time employment.