Patient Care Coordinator

Primary Responsibilities

• Exhibits empathy, courtesy, competence, efficiency, and care
• Schedules appointments and procedures, following standard guidelines
• Uses multiple computer and phone systems to fulfill patient needs over the phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advises patients of their responsibilities regarding insurance and referral information
• Greet customers into the practice and provide instruction and/or direction as necessary on the phone
• Schedule and coordinate all patient appointments as directed
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care
• Maintain a team supportive attendance record
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Schedule appointments using approved scheduling guidelines
• Aid coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Participate in a team-based environment
• Support the teams in meeting financial, clinical and service goals

Qualifications

• High School Diploma/GED
• 1+ years of computer proficiency experience (multitasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records
• 1+ years of experience working knowledge of Epic EMR software

Preferred Qualifications

• Associate's degree of higher
• Experience with outpatient surgical practice
• Experience taking inbound and outbound calls

Soft Skills

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work wellunder pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)