Patient Care Coordinator

About the role

The Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Responsibilities

• Greet customers into the practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification on the date of service
• Acquire patient signatures for required documents
• Accurate and complete occupational medicine registration workflow
• File, scan and maintain medical records
• Perform telephonic responsibilities to include confirming and schedule appointments, discussing patient questions to providers
• Answer telephone calls promptly and courteously
• Collections co-pay or outstanding balances on the date of service
• Perform certain follow-up services for patients in a prompt and courteous manner, such as scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Provide accurate data in compliance with Performance Improvement tracking
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPPA and OSHA requirements
• Performs other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records or healthcare experience
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Reside within a commutable distance to 1728 W Marine View Dr. Suite 106, Everett, WA 98201

Qualifications

• 1+ years of experience working knowledge of Epic EMR software
• Experience taking inbound and making outbound calls
• Soft Skills: Ability to work well under pressure in a fast-paced environment, Ability to work cohesively with a diverse team, Strong organizational and time management skills, Ability to work independently or in a team setting as directed, Demonstrated ability to work well with health care providers and clinical team, Ability to multi-task and prioritize tasks to meet all deadlines, Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Skills

• Computer proficiency
• Medical office experience
• Telephonic responsibilities
• Insurance verification
• Medical record maintenance
• Communication skills
• Time management
• Teamwork
• Customer service
• Document scanning
• Healthcare policy adherence

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team commitment to success
• Medical plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-term disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment.

Schedule

This is a 40-hour week schedule, Monday - Friday between the hours of 8:00 am to 5:00 pm. This is a hybrid position, when you are not in the office you will work from home.

Location

1728 W Marine View Dr. Suite 106, Everett, WA 98201