Patient Care Coordinator

Job Summary

North Pittsburgh Oral Surgery is seeking a Patient Care Coordinator to join their team. This role involves serving as the first point of contact for patients and referring providers, supporting scheduling, patient communication, documentation accuracy, and financial processes.

Why Join North Pittsburgh Oral Surgery

At NPOS, they believe a strong culture creates exceptional patient care. Their culture is built on teamwork, respect, accountability, and a shared commitment to excellence. They invest in their people and foster an environment where team members feel valued, supported, and empowered to grow professionally.

What You'll Do

• Welcome and assist patients with professionalism, warmth, and empathy
• Serve as the primary point of contact for patient communication and scheduling
• Ensure patients feel informed, supported, and cared for throughout their visit
• Cook up patient scheduling to maximize efficiency and clinical flow
• Maintain accurate patient records, insurance information, and documentation
• Prepare and audit patient charts for completeness and compliance
• Collect and reconcile patient payments in accordance with financial policies
• Manage inbound and outbound patient communications
• Confirm appointments and proactively manage daily schedule flow
• Cook up referral correspondence with referring providers
• Ensure the front office environment reflects NPOS professionalism and brand standards
• Maintain compliance with HIPAA, OSHA, and practice policies
• Collaborate closely with surgeons, assistants, billing specialists, and leadership

Required Qualifications

• Minimum 1 year of experience in customer service or healthcare
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Comfort working with technology and practice management systems
• Ability to maintain strict confidentiality with patient information

Preferred Qualifications

• Experience working in a dental or medical office
• Familiarity with insurance verification and healthcare terminology
• Experience with patient scheduling and financial coordination