Patient Care Coordinator

About the role

Help Others Hear More Clearly. Build a Career That Makes a Difference. At Beltone Hearing Care Center, we believe better hearing leads to better living. As our Patient Care Coordinator (PCC), you'll be the first point of contact for our patients and play a critical role in creating a welcoming, organized, and compassionate experience for every individual who walks through our doors. If you enjoy helping people, thrive in a customer-focused environment, and want to be part of a team that changes lives through better hearing, we'd love to meet you.

Responsibilities

• Welcome patients and create a positive first impression
• Answer incoming calls and schedule appointments
• Confirm appointments and conduct patient follow-up calls
• Coordinate provider schedules and support efficient clinic operations
• Verify insurance benefits and process patient paperwork
• Check patients in and out and collect payments
• Maintain patient records and office documentation
• Manage inventory and track hearing aid orders, repairs, and deliveries
• Support local marketing initiatives, community outreach, and patient retention activities
• Ensure the office is organized, professional, and patient-ready each day

Requirements

• 10+ years of front desk, reception, scheduling, or administrative experience
• Medical, dental, vision, chiropractic, hearing healthcare, or other healthcare office experience preferred
• Experience with insurance verification and patient scheduling a plus
• Must have strong computer and data entry skills

Skills

• Passion for helping people and delivering exceptional customer service
• Strong communication and relationship-building skills
• Ability to multitask and stay organized in a busy environment
• Comfortable making outbound calls and speaking with patients
• Detail-oriented with strong follow-through
• Positive attitude and willingness to learn
• Reliable, professional, and team-oriented

Benefits

• Monday through Friday schedule
• No evenings
• No weekends
• Paid Holidays
• Paid Time Off
• Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Company-Paid Life Insurance
• Ongoing Training and Development
• Monthly Bonus Opportunities
• Opportunity to make a meaningful impact in patients' lives every day

Pay

$19.00 - $22.00 per hour + Monthly Bonus Opportunity. Compensation is based on experience, skills, and qualifications.

Location: Klamath Falls, Oregon