Patient Care Coordinator

About the Role

At The Hearing House, we believe better hearing leads to better living. As a Patient Care Coordinator (PCC), you will be the first friendly face patients see and the welcoming voice they hear. This role is essential to creating an exceptional patient experience while helping our clinic operate efficiently and effectively.

Responsibilities

• Welcome patients and create a positive, professional first impression
• Answer incoming calls and schedule appointments
• Confirm appointments and conduct patient follow‑up calls
• Coordinate provider schedules and support daily clinic operations
• Verify insurance benefits and process patient paperwork
• Check patients in and out and collect payments
• Maintain patient records and office documentation
• Track hearing aid orders, repairs, and inventory
• Support patient retention efforts and local outreach activities
• Help ensure the office remains organized, efficient, and patient‑focused

Qualifications

• A genuine passion for helping others
• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Dependability and attention to detail
• Comfort speaking with patients both in person and over the phone
• A positive attitude and willingness to learn
• 10+ years front‑desk, receptionist, administrative, or customer service experience (preferred)
• Medical, dental, vision, hearing‑healthcare, chiropractic, or healthcare office experience (preferred)
• Experience with patient scheduling and insurance verification (a plus)
• Strong computer and data entry skills

Benefits

• 401(k) with company match
• Monthly bonus opportunities
• Opportunity to make a positive impact on patients' lives every day

Schedule

• Tuesday, Thursday, and Friday schedule
• No evenings
• No weekends

Pay

Compensation ranges from $19.00 to $22.00 per hour plus monthly bonus opportunities. Pay is based on experience, qualifications, and skills.