Patient Care Coordinator

Join us as a Patient Care Coordinator at The Hearing House by Beltone in Marshfield, WI where genuine care, meaningful relationships, and better hearing come together. The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients while managing the clinic, building patient relationships, understanding hearing needs, and ensuring smooth operations for a growing practice.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions.
• Spot potential leads and keep patient flow running smoothly.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Partner with clinic and home‑office teams to support operations.
• Assist with marketing efforts, events, outreach, and patient retention activities.
• Provide the first contact for patients who call or come in to schedule an appointment or inquire about services.
• Screen calls, identify better‑hearing candidates, and facilitate excellent service.
• Schedule and confirm appointments; conduct outbound retention calls.
• Coordinate provider’s schedule and ensure efficient flow of patient care.
• Check patients in and out, collect and record payments, track revenue, and perform accounting activities (end‑of‑day close, bank deposits, posting charges, entering invoices, payments, and insurance claim processing).
• Maintain daily, weekly, and monthly reports and tracking documents.
• Respond to home‑office requests promptly.
• Verify patient information, billing/insurance data, collect and process documentation, and maintain patient charts.
• Work with insurance and workers‑compensation agencies to obtain authorizations and verify benefits.
• Perform administrative tasks such as typing, filing, office‑supply inventory, and mail handling.
• Verify status of hearing aids and repairs; track and maintain product inventory.
• Support grassroots marketing with physician packets, educational seminars, and recall letters.
• Track marketing calls and inquiries from initial contact through point of sale.
• Open and close the office daily and ensure the reception area is well maintained.
• Provide training support for other location front‑office staff as appropriate.

Requirements

• Minimum of 10 years of medical office management experience.
• Front‑desk experience in the hearing industry is a plus.
• High school diploma or equivalent (GED) required.

Skills

• Strong computer skills; experience with word processing and database software.
• Excellent interpersonal skills for effective relationships with diverse patients, colleagues, and vendors.
• Sales and problem‑solving abilities.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer‑service orientation.
• Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail‑oriented; front‑desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk‑ins, and direct the flow efficiently.
• Capability to resume focused tasks after interruptions.
• Must be able to lift boxes up to 20 pounds.

Benefits

• Competitive and comprehensive benefits package.
• 401(k) with matching.
• Employee discounts.

Pay

$18.00 – $20.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities.

Schedule

Part‑time: Monday, Wednesday & Friday (24 hours per week). No weekends or evenings.

Location: Marshfield, WI.