Patient Care Coordinator

Help Patients Hear Better and Change Lives Every Day Are you someone who loves helping people, thrives in a fast-paced medical office, and enjoys keeping everything organized and running smoothly? Join our growing hearing healthcare team as a Patient Care Coordinator (PCC) and become the heart of our practice. In this role, you'll be the first friendly face patients see and the person who helps create an exceptional experience from their first call through their journey to better hearing. At MLM Hearing, we believe hearing healthcare changes lives. Every day, you'll have the opportunity to make a meaningful impact while working alongside a supportive team that truly cares about each other and the patients we serve. Why You'll Love This Role Make a difference in patients' lives every day No weekends Monthly bonus opportunities Supportive team environment Healthcare experience and career growth opportunities Stable, growing healthcare organization Work directly with providers helping patients improve their quality of life What You'll Do Deliver an Exceptional Patient Experience Welcome patients and create a warm, professional first impressionAnswer incoming calls and assist patients with scheduling and questionsHelp patients navigate their hearing healthcare journeyBuild strong relationships with patients and their families Keep the Practice Running Smoothly Schedule appointments and maintain provider calendarsConfirm appointments and conduct patient outreach callsManage patient records and documentationVerify insurance and process claimsCollect payments and maintain financial recordsMonitor office supplies and hearing aid inventory Support Practice Growth Conduct patient retention and follow-up callsAssist with community outreach and marketing eventsTrack inquiries and patient leadsHelp keep schedules full and productive What Makes You Successful You enjoy interacting with people and providing excellent customer serviceYou thrive in a busy healthcare environmentYou are highly organized and detail-orientedYou can multitask while maintaining accuracyYou take initiative and solve problems independentlyYou enjoy being part of a collaborative team Qualifications 5+ years of medical office, healthcare administration, patient coordination, front desk, or customer service experience requiredExperience scheduling appointments and managing patient flow preferredExperience verifying insurance and handling patient records preferredStrong computer and communication skillsAbility to travel between Franklin Square and East Meadow locationsHearing healthcare experience is a plus but not required Schedule Full-Time Monday-Friday32-40 hours per weekNo weekends Location Franklin Square: 3 days per weekEast Meadow: 1 day per week Must be able to travel between both offices. Compensation $23.00 - $24.00 per hour Pay based on experience and qualifications. Additional Earnings Monthly bonus opportunities Benefits 401(k) with company matchMedical, Dental & Vision InsuranceEmployer-paid Life InsuranceAdditional Life & AD&D coverage availableShort-Term & Long-Term DisabilityCritical Illness InsuranceHospital Indemnity InsurancePaid Time OffEmployee Discounts