Patient Care Coordinator

About the Role

As a Patient Care Coordinator (PCC) you will be the welcoming face of the clinic, creating exceptional experiences for every patient who walks through the doors. You will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing‑healthcare needs, and help ensure the continued success and growth of the practice.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions.
• Spot potential leads and keep patient flow running smoothly.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Partner with clinic and home‑office teams to support operations.
• Assist with marketing efforts, events, outreach, and patient‑retention activities.
• Provide the first contact for patients who call or come in to schedule an appointment or inquire about services.
• Screen calls, identify better‑hearing candidates, and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate the provider’s schedule and ensure a smooth, efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, and track revenue and accounting activities (end‑of‑day close, bank deposits, posting charges, entering invoices, payments, and insurance claim processing).
• Maintain all daily, weekly, and monthly reports and tracking documents; respond to home‑office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation, and maintain patient charts.
• Work with insurance and workers‑compensation agencies to facilitate authorizations and benefit verification.
• Perform administrative tasks such as typing, filing, office‑supply inventory, and mail.
• Verify the status of and check in hearing aids and repairs; track and maintain product inventory.
• Collaborate with the hearing‑care provider on grassroots marketing efforts (compile physician packets, coordinate educational seminars, send recall letters).
• Track marketing calls and inquiries from initial contact through the point of sale.
• Open and close the office daily and ensure the reception area is well maintained.
• Provide training support for other location front‑office staff, as appropriate.

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice.
• Strong multi‑taskers with solid problem‑solving skills.
• Punctual, reliable professionals.
• Individuals who genuinely love helping others in the medical industry while running a thriving practice.

Requirements

• Minimum of 10 years medical office management experience.
• Experience with front‑desk duties in the hearing industry is a plus.
• High school diploma or equivalent (GED) required.

Skills

• Strong computer skills; experience with word processing and database software.
• Excellent interpersonal skills for effective relationships with a diverse patient, colleague, and vendor population (including listening, sales, and problem‑solving).
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer‑service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail‑oriented.
• Front‑desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk‑ins, and direct the flow efficiently and gracefully.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Pay

$18.00 – $20.00 an hour, pay is commensurate with experience and qualifications. Monthly bonus opportunities are available.

Schedule

Full‑time, 4 days a week (Monday – Thursday), 8‑hour days. No weekends.

Benefits

• 401(k) with matching.
• Health, dental, and vision insurance.
• Employer‑paid life insurance.
• Option to purchase additional life insurance – AD&D.
• Critical Illness coverage.
• Hospital Indemnity.
• Short‑Term Disability (STD) & Long‑Term Disability (LTD).
• Paid time off.
• Employee discounts.