Patient Care Coordinator

About the role

We're looking for a wonderful team member to join our amazing team! We're fast paced, care about helping out the community, and support each other to get the job done!

Responsibilities

• Greeting patients, checking patients in, collecting copayments/service charges owed, and directing them to where to go in the clinic.
• Patient chart/paperwork preparation, scanning, and filing.
• Verifying patient insurances and informing them of their coverage. (We have a Billing Department that handles most of the verifications, the Front Desk is responsible for doing some verifications and communicating benefits to patients).
• Answering phones, assisting patients over the phone, and directing calls.
• New patient intakes for Physical Therapy, Massage, and Wellness Services and scheduling appointments.
• Work as a team with other staff members in order to provide excellent customer service and teamwork.

Requirements

• Embody the Company Core Values: Integrity, Communication, Willingness, Customer Focus, Teamwork, and Goal Oriented.
• Positive Attitude, friendly, and professional
• Desire and ability to work and multi-task in a fast-paced busy environment
• Ability to prioritize tasks, follow directions accurately and meet deadlines
• Strong Computer Skills: Microsoft Word and Excel, email, Windows 11 (or similar), data entry abilities with typing Speed of 45wpm or higher by touch.

Schedule

We are looking for a team member who can work Full Time 40 hours per week. Flexibility for scheduling is very helpful. Please ensure you can work 40 hours per week before applying.

• Closing Shift: Monday through Thursday 9:45am - 6:45pm, Friday 8:30am - 5:30pm (Possibility of 8:30am - 5:30pm Mondays until we have later therapy hours on that day).
• Note the training schedule is likely 7am to 4pm or 8am - 5pm Monday-Friday at our Pleasant Hill location for approximately 2-6 weeks before transitioning to the assigned permanent schedules and the Lafayette location.
• Other days and times are helpful as well, but candidates must be able to work during the schedule listed above and work 40 hours per week.

Perks/Benefits

• 3 weeks PTO accrual per year for years 1-3
• 4 weeks PTO accrual per year upon completion of third year
• 7 Paid Holidays
• Medical Benefits
• Dental and Vision Benefits
• 401(k) with safe harbor employer contribution after 1 year of employment.
• Direct Deposit
• Employee Discounts on services and retail products.