Patient Care Coordinator

About the role

We are seeking a passionate Patient Care Coordinator to join our growing team at Kids Unlimited Learning Academy (KULA). KULA is an early intervention day treatment clinic for children with special needs. Our mission is to provide high-quality care with compassion, excellence, and reliability.

Responsibilities

• Initiates and maintains direct communications with businesses, professional, social, charitable, public, religious, and private organizations to market services to the community.
• Serves as liaison between staff and families and outside sources that are enrolling patients.
• Works closely with professional staff for patient monitoring and coordination of services.
• Affords assistance in the investigation of absences of patients and remedies problems when appropriate.
• Facilitates patient access to community resources.
• Affords assistance to families with social service forms and paperwork.
• Manages referral process for potential patients and existing patients by coordinating with local physicians.
• Schedules evaluations for potential patients and completes intake process, if indicated.
• Completes PA packet on each prospective EIDT patient.
• Accepts all initial and re-evaluation reports.
• Maintains current EIDT PA on each patient by submitting updated information packets with requests for continuation for AFMC prior to the expiration date.
• Maintains awareness of each patients prior authorization denials and approvals and discharge date.
• Requests extensions and modifications to PAs when necessary.
• Develops a MTP for each CHMS patient.
• Obtains signature and sends copy home to parent.
• Maintains Evaluation Tracking form for each EIDT patient.
• Completes appropriate paperwork when patients are discharged from the Academy.
• Sends parent surveys and discharge summaries.
• Initiates and maintains relations with various businesses, professional, social, charitable, public, religious, and private organizations to market clinic services to the community.
• Organizes and coordinates audiology services and follows up with the PCP and parent/guardian, as indicated.
• Interacts with patient family unit for scheduling of family psychotherapy appointments and maintains direct contact for changing family dynamics.
• Maintains daily well-being of patients and identifies need for social intervention if necessary.
• Maintains adequate list of community resources and facilitates patient access to them, including food, clothing, school programs, vocational opportunities, etc.
• Affords assistance to families with social service forms/paperwork, such as SSI applications, Medicaid, TEFRA, AR Kids First, etc.
• Leads Multidisciplinary Patient Reviews and ensures they occur two weeks after admission and every six months thereafter to keep abreast of therapy goals and progress.
• Reports on family dynamics and changing situations in home environment in staffings.
• Makes home visits as needed for various problems such as patient absences, assessment of environmental risk, death in family, etc.
• For every service billed, the Patient Care Coordinator will provide progress notes in the appropriate format which contain all information as required by company policy, EIDT guidelines, and/or other applicable regulations.
• The Patient Care Coordinator will keep detailed records of all work with all patients and families he/she serves.
• Ensures that all progress notes relating to patient intervention reflect Treatment Plan goals and objectives and current diagnosis (es).
• Ensures that billing sheets are completed on a daily basis for each patient served.
• Responds to ECDSs, ECDTs, and other staff when patient identified at-risk (at risk: hygiene, excessive absences, proper dress attire, physical marks on child, head lice, etc.) and makes efforts to correct or manage the identified problem.
• Maintains tracking system for six Month Information Updates and completes 180-day follow up with discharged patients.

Qualifications

• Education/ Certification: Bachelor's degree in business, education, health care, or related field. Master's degree preferred.
• Experience/ Knowledge: One year of successful experience in a similar position or equivalent combination of education and experience.