Patient Care Coordinator

What You’ll Do

• Welcome patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15-minutes of arrival.
• If not, keep patients and visitors notified of any delays.
• Manage the front desk workflow and communicate with the MA’s.
• Manage the provider’s schedule daily.
• Absorb and record personal and financial information.
• Assist patients in problem-solving potential issues related to the healthcare system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Absorb and update patient’s financial payment responsibility (e.g., co-payments, co-insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
• Process walk-in patients and visitors such as greet, promptly and professionally answer phone calls, and if applicable, schedule appointments per guidelines.
• Answer phones and schedule appointments.
• May also assist the case manager with scheduling hospital follow-up.
• Manage medical records (maintain, file/scan, prepare for schedule).
• Ensure all correspondence is scanned and/or filed in a timely manner.
• Process requests for medical records release and maintain appropriate logs, etc.
• Perform all other related duties as assigned.

What You’ll Need

• A high school diploma or GED.
• One to two years of experience in healthcare settings.
• Bilingual in English/Spanish is highly preferred.
• A team spirit, a calm demeanor, and a passion for people.