Patient Care Coordinator

About the role

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50–75 per day
• Schedule and confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities

• Comprehensive Onboarding: Empowering onboarding program designed to equip individuals with the knowledge and skills necessary for success from day one.
• Hearing Instrument Specialist Apprentice Program: Learn to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional; once completed, you can provide care in your own office, seeing patients and enhancing lives with hearing aids.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1–2 years of experience in a customer service, administrative, or healthcare-related role.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

Pay

$16–$19/hr plus monthly commission opportunities.

Benefits

• PTO and paid holidays
• Medical, dental, vision, and HSA
• 401(k) with match
• Maternity leave
• Short-term and long-term disability coverage
• Free life insurance
• Pet insurance
• Steeply discounted hearing aids and products for you and your family
• Daycare flex savings plan