Patient Care Coordinator
About the role
HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. Growth and development opportunities include comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program that allows you to learn to be a Hearing Aid Specialist alongside a trained professional, eventually seeing patients in your own office.
Responsibilities
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Ordering and receiving office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPPA standards
Qualifications
High school diploma or GED required; college degree preferred. Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
Skills
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
- PTO & Paid Holidays
- Work-Life balance is VERY important to us!
- Maternity Leave
- Steeply discounted Hearing Aids and Products for you and your family members
- Growth and development opportunities
Pay
$25/hr + Monthly Commission Opportunity
Schedule
Part Time / In-Person, Matthews, NC