Patient Care Coordinator

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results‑oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life‑changing hearing health delivered by the best personalized care.

Pay

$18‑22/hr plus Monthly Bonus Opportunity

Location

Plainsboro, NJ

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA
• 401K + Match
• Maternity Leave
• Short Term and Long‑Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

• Welcome all patients and maintain a high level of customer service
• Handle inbound and outbound phone calls (50‑75 per day)
• Schedule and confirm all patient appointments
• Process PPI intake and verification
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Process payments
• Manage hearing aid supplies inventory
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1‑2 years of experience in a customer service, administrative, or healthcare‑related role

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast‑paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

• Comprehensive onboarding program to equip new team members for success
• Hearing Instrument Specialist Apprentice Program – learn to become a Hearing Aid Specialist by completing clinical hours alongside a trained professional, with the potential to become a provider in your own office
• Ask a manager about this program