Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay & Benefits

The starting pay range is $18-20 per hour with monthly commission opportunities. Benefits include:

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan

Responsibilities

You will act as the face of our retail clinics and support the clinic to achieve revenue goals by:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Growth Opportunities

We offer growth and development opportunities for Patients Care Coordinators:

• Comprehensive Onboarding
• Hearing Instrument Specialist Apprentice Program
• District Manager In-Training Program

Qualifications

Required:

• A high school diploma or GED
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Preferred:

• A college degree

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. #HearingLife_US