Patient Care Coordinator

About the role

HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. Located in Elyria, OH, this full‑time, in‑person office position offers growth opportunities such as a comprehensive onboarding program and a Hearing Instrument Specialist Apprentice Program.

Pay

Pay: $18-20hr plus Monthly Commission Opportunity

Schedule

This is a full time in person office position.

Benefits

• PTO & Paid Holidays
• Work‑Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long‑Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50‑75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Qualifications

High school diploma or GED required; Associate degree preferred. Minimum of 1‑2 years of experience in a customer service, administrative, or healthcare‑related role.

Skills

Strong interpersonal and communication skills (verbal and written). Exceptional organizational skills with attention to detail. Ability to multitask and manage time effectively in a fast‑paced environment. Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.