Patient Care Coordinator

About the role

HearingLife is a national hearing care company and global leader in hearing healthcare, operating more than 600 centers across 42 states. The Patient Care Coordinator (PCC) acts as the face of our retail clinics, ensuring a positive patient experience while supporting the clinic to achieve revenue goals through patient attraction, administrative management, and coordination of patient interactions.

Pay

$19‑23 per hour plus monthly commission opportunities.

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA
• 401(k) with match
• Maternity leave
• Short‑term and long‑term disability coverage
• Free life insurance
• Pet insurance
• Steeply discounted hearing aids and products for you and your family members
• Daycare
• Flex Savings Plan

Responsibilities

• Welcome all patients and maintain a high level of customer service
• Handle inbound and outbound phone calls (50‑75 per day)
• Schedule and confirm all patient appointments
• Process patient intake (PPI) and verify medical insurance information
• Order and receive office supplies
• Process payments
• Manage hearing‑aid supplies inventory
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities

• Comprehensive onboarding program to equip new team members for success
• Hearing Instrument Specialist Apprentice Program – learn to become a Hearing Aid Specialist through clinical hours alongside a trained professional, with the goal of eventually running your own office
• District Manager In‑Training Program – develop the tools needed to become a leader in the hearing‑aid industry

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1–2 years experience in customer service, administrative, or healthcare‑related role

Skills

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast‑paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

HearingLife is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.