Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

$18-$22 per hour + monthly commission opportunities.

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ match
• Maternity leave
• Short and long-term disability coverage
• Free life insurance
• Pet insurance
• Steeply discounted hearing aids and products for you and your family members
• Daycare flex savings plan

Responsibilities

You will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions and needs.

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities

• Comprehensive Onboarding
• Hearing Instrument Specialist Apprentice Program
• District Manager In-Training Program

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

We are an Equal Opportunity / Affirmative Action employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.