Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. They operate over 600 clinics in 42 states and aim to improve hearing health through personalized care and advanced technology.

Job Description

As a Patient Care Coordinator (PCC), you will support the clinic in achieving revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions. Your daily responsibilities include:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Benefits

• PTO & Paid Holidays
• Maternity Leave
• Steeply discounted Hearing Aids and Products for you and your family members
• Growth and development opportunities

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills And Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Equal Opportunity Employer

We are committed to providing equal opportunity employment and fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.