Patient Care Coordinator

About the role

You'll spend your day calling patients who need help with their hearing aids—walking them through the fix, getting them on the schedule, and checking back afterward to make sure it worked. This is a role for someone who'd rather be the one making the call than waiting for the phone to ring.

Pay

$18–$22/hour depending on experience.

Benefits

• Medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO — accrues from day one, available after 90 days

Schedule

Monday–Friday daytime hours, no nights, weekends, or on-call.

Responsibilities

• Work from a service ticket queue: call patients who have reported issues with their hearing aids, troubleshoot over the phone, and schedule appointments
• Make outbound calls, leave voicemails, and follow up with patients who missed initial calls
• Ensure patients are scheduled for fittings and follow up afterward to confirm the solution worked
• Process device orders, track shipments, and coordinate provider schedules
• Maintain accurate records in practice management software
• Multitask between multiple software systems while on calls
• Share feedback on process improvements—your input is valued

Everything happens by phone, email, and text—no walk-ins or waiting room interactions.

Requirements

• High school diploma or equivalent
• Experience making a high volume of outbound calls (e.g., appointment setting, patient recall, follow-up calling, member outreach, collections, or inside sales)
• 1+ year in customer service, call center, or patient-facing work
• Comfortable working a queue and moving between software systems while on a call

Hearing aid or medical experience is a plus, but we’ll teach you that part. The essential quality we can’t teach is patience—most patients are over 65 and may be frustrated or grateful; you’ll remain steady with both.

Why our team stays

The schedule stays consistent—no weekends, holidays, or unexpected call-ins. When someone is overwhelmed, the team steps in to help. Mostly, people stay because the calls end well: you’re helping someone who’s been waiting a long time to hear clearly, and you get to be that person a dozen times a day.