Patient Care Coordinator

About the Role

The Associate Patient Care Coordinator supports patient interactions, manages check-in and check-out processes, verifies insurance, collects payments, and maintains medical records. They collaborate with care teams to ensure excellent customer service and adherence to organizational protocols, supporting clinical, financial, and service goals.

Responsibilities

• Greet patients and handle appointment scheduling
• Verify patient demographics and insurance information
• Process pre-authorizations and manage cashier duties
• Answer phone calls and maintain medical records
• Facilitate communication and foster effective relationships with patients and staff

Requirements

• High school diploma or GED
• 1+ year of customer service or healthcare experience
• Proficiency in Microsoft Office and data entry skills

Preferred Qualifications

• Medical front office experience
• Familiarity with Electronic Medical Records (EMR)
• Bilingual (English/Spanish)

Skills

• Independence and ability to work under pressure
• Multitasking and organizational skills
• Strong communication

Pay

$16 to $29 per hour

Benefits

• Comprehensive health coverage
• Paid time off
• Retirement plans
• Employee discounts
• Professional development opportunities

The role may involve travel to multiple sites for training and coverage.