Patient Care Coordinator

Position Summary

The Front Office Professional (FOP) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad-based administrative support to the practice and staff.

Principal Duties and Responsibilities (Essential Functions)

• Creates and manages an effective patient schedule.
• Converts inbound/outbound calls into appointments.
• Supports the practice’s wellness mission by asking all current patients for referrals annually.
• Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
• Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
• Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment.
• Participates in ongoing training and development as assigned by the Operations Supervisor
• Anticipate provider needs, supporting the patient care.
• Will be taught how to clean and do minor repair of hearing aids.
• Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
• Track and report daily scheduling metrics.

Position Qualifications

• High School Diploma required, Associate Degree preferred
• 2 years front office experience a plus
• Prior Healthcare/Medical experience a PLUS
• Must be computer literate in all Microsoft Office programs.
• Hands on experience with office equipment (fax machines and printers)
• Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and
• Must work well as a team member.

The ideal candidate will also possess:

• Self-motivated, quick learner, and willing to adapt to change.
• Professional attitude and appearance.
• Ability to handle heavy phone work and willing to get new and former patients to come in for appointments.
• Excellent communication skills and ability to handle the public and work well with staff.
• Ability to be resourceful and proactive when issues arise.
• Provide top-notch customer service making patients feel important and like family.
• Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks.
• Korean speaking a plus!