Patient Care Coordinator

About the role

The Patient Care Coordinator (PCC) role supports physicians, dietitians, and patients. Our mission is to empower patients and lead in obesity medicine using personalized, research-based treatment through modern technology.

Key Responsibilities

• Care Team Management: Acting as the primary point of contact to maintain communication flow between patients and their care team. Receiving, triaging, and resolving incoming clinical messages from patients to clinicians, and relaying messages from clinicians to patients as requested. Conducting regular outgoing patient communications to ensure consistent engagement and optimize their success in the program. Providing routine administrative support for clinicians. Contributing to special projects as directed, helping to improve our systems and make care more efficient and effective.

• Lab / Medical Records Support: Helping collect medical records from primary care or other providers when needed. Requesting medical records. Reviewing patient uploaded medical records. Facilitating Medical Records & Prescriptions, including sending lab requisitions. Assisting with prior authorization coordination and other prescription-related tasks. Assisting with medication refills and pharmacy questions. Supporting medical clinicians with pre-visit lab orders.

• Membership / Program Status Guiding new patients through what to expect, both at the start and throughout their weight loss journey. Addressing general questions about the program. Supporting patients with account changes or cancellation requests. Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care. Assisting with clinical data collection as needed to track company’s key clinical performance indicators or for quality improvement purposes. Providing scheduling and appointment support for patients.

• Billing / Insurance: Assisting with general insurance and billing questions. Providing information regarding insurance coverage updates. Addressing billing concerns and coordinating with the billing department. Answering membership change questions related to billing. Providing information on the cost of memberships. Answering eligibility questions.

Qualifications

• A Medical Assistant (MA) Certificate is required: Certified Medical Assistant (CMA) from the American Association of Medical Assistants (AAMA) or Registered Medical Assistant (RMA) from the American Medical Technologists (AMT) or Certified Clinical Medical Assistant (CCMA) from the National Healthcareer Association (NHA).
• At least two years of experience in a fast-paced primary care, obesity medicine, or endocrinology practice.
• Experience with prescription prior authorization processes is a plus.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Highly organized with a proven ability to manage multiple tasks and time effectively.
• Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems.