Patient Care Coordinator

About the Role

At Elite Dental Care, we believe that an exceptional patient experience starts with smooth, proven practice systems and an outstanding team. Our Trenton office delivers high-quality, comprehensive dental care in a supportive, modern, and high-energy environment. We value accountability, continuous professional growth, organized daily workflows, and a positive culture where every team member is empowered to thrive.

We are seeking an organized, empathetic, and patient-focused Patient Care Coordinator to join our team in Trenton, TN. In this vital role, you will be the main bridge between our clinical team and our patients. You will guide patients through their care journey—from welcoming them at the front desk and presenting treatment plans to coordinating scheduling and financial arrangements. If you have a passion for high-level customer service, excellent communication skills, and a solid understanding of dental practice operations, we want to hear from you.

Key Responsibilities

• Patient Care & Communication: Serve as the primary point of contact for patients, welcoming them with warmth and professionalism, answering questions, and ensuring a comfortable, seamless visit from start to finish.
• Treatment & Financial Coordination: Clearly present treatment plans outlined by the dentist, discuss financial options and payment plans, verify insurance benefits, and help patients navigate their care with confidence.
• Schedule Management: Coordinate patient appointments to ensure optimal clinical productivity and smooth office flow while maintaining full, efficient daily schedules.
• Outreach & Patient Retention: Manage treatment follow-ups, conduct outbound calls to re-engage unscheduled treatment plans, and handle appointment confirmations to maintain patient continuity of care.
• Front Office Operations: Manage check-in and check-out procedures, process co-payments and account balances, update patient records, and maintain a welcoming reception area.
• Team Collaboration: Active participation in morning huddles with clinical and admin teams to review daily goals, identify schedule opportunities, and ensure seamless patient hand-offs.

Qualifications & Requirements

• Experience: Minimum of 1 year of dental office experience (front desk, treatment planning, or patient coordination) preferred.
• Skills & Knowledge: Familiarity with dental terminology, treatment plans, and insurance verification procedures.
• Proficiency in dental practice management software (e.g., Eaglesoft, Dentrix, or Open Dental).
• Strong verbal and written communication skills with a compassionate, customer-first mindset.
• Ability to multi-task, prioritize efficiently, and keep detailed, accurate records.
• Personal Attributes: Positive attitude, strong problem-solving skills, dependability, and a genuine passion for helping patients achieve great oral health.

What We Offer

• Competitive Compensation: Hourly rate commensurate with experience.
• Benefits Package: Paid Time Off (PTO) & Paid Holidays
• Dental Benefits / Employee Discounts
• Retirement Savings Options (401k)
• Culture & Growth: A structured, supportive work environment backed by proven systems and dedicated leadership.

If you are an organized healthcare professional and have proven exceptional customer service experience, who loves building relationships with patients and helping them navigate their dental care, we would love to connect!