Patient Care Coordinator

Responsibilities

• Serve as the primary point of contact for patients, providing courteous, timely, and professional communication from initial inquiry through post-treatment follow-up;
• Cook up patient scheduling, consultations, and appointments in collaboration with medical providers to ensure efficient clinical operations;
• Collect and verify patient demographic, medical history, and consent information in compliance with HIPAA and other applicable privacy laws;
• Prepare and organize patient charts and records in the electronic medical record (EMR) system prior to clinical encounters.
• Provide patients with information regarding available aesthetic services, procedures, pre- and post-treatment care instructions, and expected outcomes, as directed by licensed providers;
• Support patients in understanding treatment plans and assist in addressing non-clinical questions or concerns;
• Ensure patients are informed of fees, payment options, and applicable policies in a clear and professional manner.
• Cook up communication between patients, clinical staff, and management to support seamless care delivery;
• Maintain and update patient records accurately and confidentially in accordance with clinic policies and regulatory requirements;
• Aid in managing provider schedules, treatment room readiness, and inventory of supplies to support operational efficiency;
• Process patient payments, invoices, and financial transactions in accordance with practice policy and applicable law.
• Adhere to all practice policies, procedures, and professional standards, including infection control, patient confidentiality, and workplace safety protocols;
• Aid in maintaining compliance documentation and audit readiness, including patient consent forms and recordkeeping;
• Promptly report any adverse events, patient complaints, or operational concerns to the appropriate supervisor or compliance officer.
• Maintain a professional appearance and demeanor consistent with the image and standards of the practice;
• Participate in staff meetings, training sessions, and continuing education opportunities as required;
• Represent the practice with integrity and discretion in all patient and community interactions.
• Aid in assisting other providers with their patients and the practice's needs as directed;
• Aid and support CPP's and the practice's support team as directed;
• Display brand loyalty and promote the business as an individual and as a team member.

Qualifications

• Experience answering phones in an office environment.
• Excellent communication, organizational, and management skills.
• Must have proficient computer and typing skills.

Benefits

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun environment that rewards collaboration and values those who help foster a positive workplace.

Ooh La La - CPP
Glen Carbon, IL