Patient Care Coordinator

About the role

Celebration Health & Wellness is seeking a compassionate, detail-oriented Patient Care Coordinator / Medical Assistant to join their Pediatrics team in Winter Garden.

Job Responsibilities

• Schedule patient appointments and coordinate follow-up visits
• Answer, triage, and document incoming patient phone calls
• Monitor and respond to incoming patient portal messages
• Follow up with all after-hours calls and provider recommendations
• Maintain accurate documentation of patient interactions in the Electronic Medical Record (EMR)
• Collaborate with providers and clinical staff to support patient continuity of care
• Communicate clearly and compassionately with patients and families regarding care plans, follow-up instructions, and appointment scheduling
• Obtain and document patient information, symptoms, and clinical details in the EMR
• Provide patient education and guidance within the scope of practice
• Maintain professional communication with providers and team members to ensure timely coordination of care
• When operational needs arise, provide direct clinical support to the care team at their assigned clinic location or at other practice locations within the organization, including:
• Obtain and document patient vitals including height, weight, blood pressure, pulse oximetry, and temperature
• Administer immunizations and injections in accordance with provider orders and clinical protocols
• Aid providers with in-office procedures
• Perform common pediatric screenings and clinical tests
• Prepare patient treatment rooms prior to appointments and ensure rooms are cleaned, stocked, and sanitized
• Escort patients to exam rooms and prepare them for examination
• Prepare and administer medications as directed by the physician

Qualifications

• High School Diploma or completion of an Associate Degree Medical Assisting program
• Certified or Registered Medical Assistant (CMA/RMA)
• CPR Certification (American Heart Association or American Red Cross)
• Excellent customer service and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to communicate clearly both verbally and in writing
• Ability to work effectively in a fast-paced, team-oriented environment
• Working knowledge of medical terminology
• Ability to collaborate effectively across multiple locations and adapt to changing priorities to support clinic operations

Benefits

• Paid vacation time
• Health and dental insurance
• 401(k) retirement plan
• Employee Assistance Program (EAP)