Patient Care Coordinator

About the role

Cedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care—medical, counseling, and therapeutic interventions—to treat every patient’s individual needs and promote long-term sustainable recovery from substance use disorder. While Cedar Recovery provides care for all substance use disorders, it has a primary focus on treating opioid use disorder with medications such as Buprenorphine and/or Naltrexone (MAT).

Responsibilities

• Greet patients and assist with check-in
• Answer phones and perform new patient intakes
• Schedule new patient appointments
• Execute and oversee coordination of care documents on behalf of patients
• Send and track Prior Authorizations, including maintaining a tracking spreadsheet
• Maintain proficient computer manageability for scheduling, changing, and canceling appointments
• Act as support for the Office Coordinator and Medical Assistant
• Report to the Office Coordinator

Competencies

• Effective Knowledge: Navigate and effectively use Microsoft Office, Google Drive, and our Electronic Medical Records system.
• Accountability and Self-Management:
  • Accept personal accountability for work responsibilities
  • Work independently without day-to-day guidance from the supervisor
  • Manage multiple projects that meet the standards of Cedar Recovery
• Teamwork and Leadership:
  • Collaborate and work with colleagues to achieve the Cedar Recovery mission of solving the opioid epidemic
  • Successfully communicate with employees at all levels of the organization—including via face-to-face, email, and other technologies utilized by Cedar Recovery
  • Respectfully communicate with patients, teammates, vendors, suppliers, and pharmacy representatives
  • Foster open dialogue and actively listen to others to build and maintain effective and respectful working relationships
• Innovation & Problem Solving:
  • Recommend, enhance, and/or implement quality improvement processes that impact the mission of Cedar Recovery
  • Apply creative thinking to develop new solutions

Requirements

• High school diploma or equivalent (preferred)
• Customer service experience: 1 year (preferred)
• Medical terminology experience: 1 year (preferred)
• Computer skills: 2 years (preferred)

Schedule

• Monday–Thursday: 9 a.m. – 5 p.m.
• Friday: 9 a.m. – 3 p.m.
• Saturday: 9 a.m. – 12 p.m.

Pay

$19.50–$22.00 per hour

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401K