Patient Care Coordinator

About the role

The Patient Care Coordinator ensures a positive patient experience by managing registration, appointment scheduling, and communication between patients and healthcare providers. They handle patient check-in, verify insurance, assist with billing, and maintain confidentiality of sensitive information. The role involves providing excellent customer service, supporting administrative tasks, and fostering effective patient-provider relationships.

Responsibilities

• Greet and register patients, collecting accurate personal and insurance details.
• Schedule and confirm appointments, coordinating with providers.
• Answer calls professionally and direct inquiries appropriately.
• Verify insurance coverage, assist with billing questions, and process payments.
• Maintain organized patient records in compliance with healthcare regulations.
• Complete pre-visit planning to ensure patient reminders and insurance verification.

Qualifications & Skills

• High school diploma or equivalent; healthcare administration degree preferred.
• Proficiency with electronic health records, scheduling, and billing systems.
• Strong verbal and written communication, including telephone etiquette.
• Knowledge of medical insurance processes and patient billing.
• Experience in healthcare registration or front desk operations is advantageous.

Benefits

• Health, dental, and vision insurance
• Life insurance
• Disability options
• 401(k) plan
• Paid time off (PTO)

Pay

Salary range of $20–$24 per hour

Schedule

This role requires physical activities such as standing, reaching, and lifting up to 25 pounds.