Patient Care Coordinator

West Coast Hearing Clinic in Aberdeen, WA is seeking a Part-Time Patient Care Coordinator (PCC) for 20-24 hours per week, mornings only with flexible hours.

About the Role

As the welcoming face of our clinic, the Patient Care Coordinator (PCC) creates a positive experience for patients by managing clinic operations, building patient relationships, understanding hearing needs, and ensuring smooth workflow in a thriving practice.

Responsibilities

• Answer questions about services and promotions.
• Spot potential leads and keep patient flow running smoothly.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Partner with clinic and home office teams to support operations.
• Assist with marketing efforts, events, outreach, and patient retention activities.
• Provide first contact for patients calling or visiting to schedule appointments or inquire about services.
• Screen calls, identify better hearing candidates, and facilitate excellent service to secure appointments.
• Schedule and confirm appointments; conduct outbound retention calls.
• Coordinate provider’s schedule to ensure efficient patient care flow.
• Check patients in and out, collect and record payments, and track revenue and accounting activities (e.g., end-of-day close, bank deposits, posting charges, entering invoices, payments, and insurance claim processing).
• Maintain daily, weekly, and monthly reports and tracking documents; respond to home office requests promptly.
• Verify patient information, billing/insurance data, and maintain patient charts, including filing records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Perform administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of hearing aids and repairs; track and maintain product inventory.
• Support grassroots marketing efforts, including compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale.
• Open and close the office daily; ensure the reception area is well maintained.
• Provide training support for front office staff at other locations, as needed.

Requirements

• Minimum of 5 years of medical office management experience.
• Front desk experience in the hearing industry is a plus.
• High school diploma or equivalent (GED).

Skills

• Strong computer skills, including word processing and database software.
• Excellent interpersonal skills for working with diverse patients, colleagues, and vendors (e.g., listening, sales, problem-solving).
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail-oriented.
• Front desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, and walk-ins while directing workflow efficiently.
• Must be able to refocus after interruptions to complete tasks requiring concentration.
• Must be able to lift boxes up to 20 pounds.

Pay

$19.00 - $20.00 per hour, commensurate with experience and qualifications. Monthly bonus opportunities available.

Schedule

Part-time, 20-24 hours per week, mornings only with flexible hours. No weekends.

Benefits

• 401(k) with matching.
• Employee discounts.