Patient Care Coordinator

About the role

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients' needs, and ensuring a smooth flow for a thriving growing practice.

Responsibilities

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Aid in marketing efforts, events, outreach, and patient retention activities

Requirements

• A minimum of 10 years office management experience in a customer-driven industry is a plus
• A high school diploma or equivalent (GED) is required
• Strong computer skills, including word processing and database software
• Excellent interpersonal skills, including listening, sales, and problem-solving skills
• Excellent oral and written communication skills
• A basic understanding of accounting procedures and good math aptitude
• A strong customer service orientation
• Excellent organizational skills
• Ability to manage multiple tasks within strict deadlines
• Ability to input and track sales revenues and balance accounts daily and monthly
• Detail-oriented
• Front desk medical experience required

Qualifications

• High school diploma or equivalent (GED)

Skills

• Strong computer skills
• Excellent interpersonal skills
• Excellent oral and written communication skills
• Basic understanding of accounting procedures
• Strong customer service orientation
• Excellent organizational skills
• Ability to manage multiple tasks within strict deadlines
• Ability to input and track sales revenues and balance accounts daily and monthly
• Detail-oriented
• Front desk medical experience

Benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Disability insurance

Pay

$20.00 - $21.00 an hour. Pay is commensurate with experience and qualifications

Schedule

Full-Time, Monday - Friday, no weekends