Patient Care Coordinator
About the role
We are looking for a motivated, organized, and people-focused Patient Care Coordinator to help launch and grow our practice. Beltone has been recognized by Forbes as one of America's Best Midsize Employers in 2025 — and we're excited to bring that award-winning culture to Madison. This role is the heartbeat of our clinic. You'll be the first impression for our patients and a key driver of appointment flow, follow-ups, and overall patient experience. If you love helping people, staying organized, and being part of a growing healthcare team — this could be a great fit.
Responsibilities
- Greet patients and create a warm, professional experience
- Schedule hearing evaluations, fittings, and follow-ups
- Answer phones and convert inquiries into booked appointments
- Confirm appointments and reduce no-shows
- Handle patient intake paperwork and basic administrative tasks
- Support providers with patient flow and coordination
- Make follow-up calls to undecided or inactive patients
- Help grow referrals and community awareness
You won't be selling hearing aids — but your work directly supports clinic success.
Requirements
- High School Diploma or GED required
- Must be 21 years of age or older
Qualifications
- Customer service or healthcare front-office experience preferred
- Excellent communication and phone skills
- Organized, dependable, and detail-oriented
- Comfortable working with older adults
- Professional, positive attitude
- Coachable and team-oriented
Schedule
Monday–Friday (8–5) | No nights | Most weekends and holidays off
Benefits
- Group health insurance
- 401(k)
- Paid training
- Supportive team environment
- Opportunity to grow with a new clinic
Compensation
Competitive hourly pay based on experience
Why join us
At Beltone, we help people reconnect with life through better hearing. You'll be part of a respected national brand recognized by Forbes, while helping build a brand-new local clinic from the ground up. If you enjoy helping others, staying busy, and being part of something growing — we'd love to meet you.