Patient Care Coordinator

Join us as a Patient Care Coordinator at Beltone Hearing Care Center in Arvada and Lakewood, CO. This role is the welcoming face of our clinic, creating a positive experience for our patients by managing the clinic, building patient relationships, understanding hearing needs, and ensuring smooth operations for a thriving practice.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions.
• Spot potential leads and keep patient flow running smoothly.
• Manage scheduling, daily office tasks, and financial and administrative duties.
• Handle insurance verification, inventory, and patient records.
• Partner with clinic and home office teams to support operations.
• Assist with marketing efforts, events, outreach, and patient retention activities.
• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates, and facilitate excellent service by providing necessary information to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue, and handle accounting activities including end-of-day close, bank deposits, posting of charges, entering invoices, payments, and insurance claim processing.
• Maintain all daily, weekly, and monthly reports and tracking documents; respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation, and maintain patient charts, including filing all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Perform a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and check in hearing aids and repairs; track and maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts, including compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale.
• Open and close the office daily and ensure the reception area is well maintained.
• Provide training support for other location front office staff, as appropriate.

Requirements

• A minimum of 10 years of medical office management experience.
• Experience with front desk in the hearing industry is a plus.
• High school diploma or equivalent (GED).

Skills

• Strong computer skills and experience with word processing and database software.
• Excellent interpersonal skills, including listening, sales, and problem-solving skills.
• Effective working relationships with a diverse patient, colleague, and vendor population.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail-oriented.
• Front desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins, and direct the flow of the office efficiently.
• Must be able to pick up after an interruption to complete tasks requiring focus.
• Must be able to lift boxes up to 20 pounds.

Schedule

Full-time, Monday through Friday, no weekends. Location: 3 days a week in Arvada and 2 days a week in Lakewood. Must be able to work at both locations.

Pay

$20.00 - $21.00 an hour, commensurate with experience and qualifications. Monthly bonus opportunities available.

Benefits

• 401(k) with matching.
• Health, dental, and vision insurance.
• Employer-paid life insurance.
• Option to purchase additional life insurance (AD&D).
• Critical Illness coverage.
• Hospital Indemnity.
• Short-Term Disability (STD) & Long-Term Disability (LTD).
• Paid time off.
• Employee discounts.