Patient Care Coordinator

Job Description

Provide quality care and attention to our patients, referring offices and team.
Assist patients in all phases of care.
Act as primary contact for assigned referring doctors.
Discuss patient care and answer any questions regarding treatment.
Follow-up with patients for missed, broken appointments and unscheduled treatment.
Contact patients prior to surgery to collect payment deposits and answer any question.
Schedule surgical appointments according to practice goals and blocks.
Follow up on unscheduled treatment plans.
Respond to needs of assigned RD’s and office staff.
Coordinate doctor meetings, respond to patient questions and requests.
Maintain patient charts: ensure required forms are accounted for and signed.
Verify Insurance.
Review consultation charges and enter into computer.
Backup to other co-workers (Reception, PCC, Scheduler, Finance, Manager).

Required Qualifications

• A high school diploma or equivalent required.
• Must be Bilingual (English and Spanish).
• Proficient in Microsoft office applications including Word, Excel, and Outlook.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection and direct eye contact.
• Professional business attire, appearance, and phone etiquette.
• Belief in practice treatment and fees.
• Proficient in basic math and accounting skills.

Preferred Qualifications

• Experience working in a dental or healthcare setting preferred.
• Experienced in WIN/OMS preferred.

Special Requirements

• Working on-site is essential to the function of this position.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• Ability to sit behind a desk approximately 50% of the workday required.